Refund Policy

Refund Policy

 

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OVERVIEW

Defective or Damaged Products

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

If you have received faulty or damaged products, please contact us with images of the product within 7 days. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@prosurvivalgear.shop

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.


Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

You can always contact us for any return questions at support@prosurvivalgear.shop

 

 Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Items Lost in Transit

By ordering from us, you agree with our shipping times. Most orders get delivered within the posted time frames; however, external factors such as customs inspections can sometimes cause delays. If your order shipping times exceed our displayed time frame by 10 business days, you can contact us and we will gladly send out a replacement order, or issue a full refund.

 

Returns

We accept returns for refunds. If you are not satisfied with your product, you are eligible to return the product within 7 days after receiving it. To do so, kindly get in touch with us here.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@prosurvivalgear.shop

 

Lost or Stolen Packages

Prosurvivalgear.shop is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, the website will confirm the delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.